Frequently Asked Questions

Hier können Sie die meist gestellten Fragen (FAQs) finden. Momentan sind die meisten Fragen in Englisch beantwortet, wir arbeiten daran um diese in Deutsch zu übersetzen und hoffen diese dann in Kürze online zu stellen.

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ebode technologies

ebode technologies

Was ist IR?
IR Produkte funktionieren mit Infrarotlicht, was nicht sichtbar ist für das menschliche Auge. Die meisten Fernbedienungen, zum Beispiel die TAKE6 IR, haben eine sogenannte LED, die das Licht mit einem dünnen Strahl auf das entprechende Gerät projeziert. Der Nachteil eines Infrarotsignals ist jedoch, dass nichts im Weg stehen darf, sonst wird das Signal nicht gut an das entsprechende Gerät gesendet und somit das Kommando nicht gut empfangen. Das Infrarotsignal dringt auch nicht durch Mauern und Decken. Um dieses potenzielle Problem auszuräumen, haben wir auch Produkte in unserem Portfolio, die mit RF (Funk) funktionieren. Das Gerät oder die Beleuchtung muss dafür nicht in Sicht stehen, außerdem kann man auch von einem anderen Raum das Gerät bedienen.


Warum sollte ich eine RF-Fernbediehnung benutzen?
Die ebode Produkte, die vom RF - Protokoll Gebrauch machen, bedienen Ihre Beleuchtung, Geräte, Jalousien und Ihre Audio-Videoequipment duch das Versenden und Empfangen von drahtlosen Radiofrequenzsignalen. Der Gebrauch von RF - Technologie macht es möglich, Audio- und Videogeräte und Module für Hausautomatisierung zu bedienen, ohne das Sie das Produkt (oft eine Fernbedienung) auf das Gerät richten müssen. Die RF-Signale durchdringen nämlich Mauern und Decken.

Es gibt 3 Sorten von RF Signalen: 433 MHz, 2.4GHz en 5.8GHz Mit dem 2.4 GHz Signalen kann Bild und Ton gleichzeitig drahtlos versendet werden, selbst in einen anderen Raum im Haus. Unsere Powermids, die klassische PM10C beispielsweise, und drahtlose Audio-/Video-Sender, wie die VL42, benutzen diese Technologie.

Die 5.8 GHz Signale funktionieren genauso wie die 2.4GHz Signale, sie übertragen auch Bild und Ton, allerdings passiert das auf einem anderen Breitband. Wir raten Ihnen, dieses Produkt zu wählen, wenn Sie viele Störungen zu Hause haben, zum Beispiel durch Wifi Netzwerke, Bluetooth, Babyphones, Mikrowellen und mobile Telefone. Die ebode VL58 ist ein spezial gestalteter drahtloser Audio-/Video-Sender, der via 5.8 GHz Frequenz funktioniert.

Mit 433 MHz werden vorallem kurze Kommandos verschickt. Sie schicken also. mit der Fernbedienung TAKE10 zum Beispiel, ein Signal. das die Lautstärke regelt. oder Sie wollen zwischen den Sendern zappen. Das RF Signal kann durch Mauern und Decken dringen. Sie müssen also nicht die Fernbedienung direkt auf das Gerät richten. Auch können Sie auf diesem Weg unmittelbar die Beleuchtung an- und ausschalten, wenn Sie die ebode-Module für die Hausautomatisierung eingebaut haben, wie z.B. die RMA oder die RMA or RMV.



Was ist PLC Technologie?
PLC Technologie schickt die Signale via Ihr bestehendes Lichtnetz. Hierdurch ist keine extra Verkabelung nötig, Sie müssen also keine Kabel ziehen und keine Löcher für Kabel in die Wände bohren.

PLC Technologie ist die richtige Wahl, um große Investitionen in Ihre bestehende Infrastruktur zu vermeiden. Auch werden Sie nicht durch ein System eingegrenzt, das später nicht mehr erweiterbar ist. Es können bis zu 256 verschiedene Adressen eingrichtet und dadurch mehrere Module zugleich angeschlossen werden.


Erklärung viel gebrauchter ebode Logo's
Wenn dieses Logo angegeben ist bei einem Produkt, dann bedeutet das, dass das Produkt via IR - Signale funktioniert.



Steht dieses Logo auf dem Produkt, funktioniert das Produkt sowohl via IR sowie auch RF.



Ist dieses Logo angegeben, funktioniert das Produkt via RF.



Ist dieses Logo abgebildet, bedeutet das, dass das Produkt über das bestehende Lichtnetz funktioniert. Diese Produkte sind in vielen Fällen kompatibel mit anderen X10/PLC-Produkten und Marken.



Die Module für die Hausautomatisierung können ein oder mehrere der obenstehenden Logos haben. Wenn eines dieser Logos auf einem Produkt abgebildet ist, hat das die Bedeutung, dass das Produkt verwendet wird, um das Element zu aktivieren. Wird zum Beispiel 'lights' angezeigt, können Sie mit dem speziellen Produkt Ihre Beleuchtung anschalten. Sehen Sie die Logos 'appliances' und 'motorized electronics', können Sie mit dem entsprechenden Produkt ein Gerät oder die Jalousien bedienen.



Unsere geschützte ebode eIR2xTM (sprich: Eirex) Technologie garantiert ein Höchstmaß an Immunität gegen Infrarotstörungen durch direkte Sonneneinstrahlung, CFL-Lampen und Flachbildschirme (Plasma, LCD und LED). Sie bietet eine genaue Reproduktion der neuesten Generation von InfraRotcodes, die beispielsweise in Fernbedienungen für Digitalempfänger und Mediaplayer benutzt werden (einschließlich RC5/6, RCMM, XMP).

 

end faq

Home Automation

Wandschalter

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Einbau - Module

I can no longer control the RMA / RMV module via my RF or PLC remote/programmer. What should I do?

- Check and/or change the battery of your remote.

- Go for an overall RESET of the receiver as it may have lost the address. Re-initialize the transmitter and receiver both together. Please check your manual on how to do this.


The Red or Green LED of my RMA / RMV module blinks randomly even if no remote control is performed. What is happening?
RF or PLC interference may occur (ie Fluorescent lamps, Reversible A/C, PC monitor). Please add either a filter in the main control panel or a plug-in module to filter the product in cause.


My RMA / RMV module turns on or off by itself randomly. How do I solve this?
RF or PLC interference may occur (ie Fluorescent lamps, Reversible A/C, PC monitor). Please add either a filter in the main control panel or a plug-in module to filter the product in cause.

 

 

Steck - Module

Can I plug my RPA/RPL/RPT module into a power strip?

This is no problem with a simple power strip, however you can not use the module with a surge protected power strip.

 

My RPA/RPL/RPT module does not respond to commands sent via the power line, what should I do?

- Reset the module then re-initialize the ebode X10 address.

- Make sure your module is installed in the same electrical circuit (phase/live) as your Transceiver module; If not you might require an additional Transceiver module and/or a phase coupler. Consult your dealer/installer.

 

I'm using an ebode X10 compatible wireless remote, e.g. TPC, IMRF, EM, or other X10 433MHz RF Remote, but the RPA/RPL/RPT is not responding?

- Check and/or change remote control battery.

- Reset the transceiver and reprogram the ebode X10 address as explained in the manual

 

 

Mikro Module

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Fernbedienungen

The receivers do not respond to commands of my TPC remote.
- Check and/or change the batteries if necessary.
- Check that the radio signals transceiver RPT, RMA, RMV, or other compatible X10 433MHz RF transceiver is powered on.
- Make sure your Transceiver module (e.g. RPT) is installed in the same electrical circuit (phase/live) as your PLC Receiver module; If not you might require an additional signal repeater/transceiver module and/or a phase coupler. Consult your dealer/installer.

 

 

end faq

Home Entertainment

InfraRed IR Link Series

Wie platziere ich die Emitter (IR-LEDs) auf mein Audio / Video-Gerät?
Die meisten Emitter haben eine Klebstoffschicht auf der unteren flachen Oberfläche des Gehäuses
Ziehen Sie einfach die Kleberabdeckung ab und kleben Sie den Sender in die Mitte des IR-Sensor-Fensters auf der Vorderseite des Geräts. das Sie steuern möchten (zum Beispiel Ihren Sat-Receiver, DVR oder DVD-Player).
• Wenn Sie den Sender aus irgendeinem Grund entfernen, kann es notwendig sein, den Klebstoff mit einem frischen Stück des 2-Seiten-Klebebands (im Lieferumfang enthalten in einigen Kits) zu ersetzen, um eine optimale Haftung wiederherzustellen.
• In einigen Fällen kann es schwierig sein, die Position des IR-Sensors der Komponente zu finden. Konsultieren Sie in diesem Fall die Bedienungsanleitung des Gerätes oder den Hersteller, um die genaue Lage des IR-Fensters zu erfahren.
Technischer Tipp: Leuchten Sie mit einer Taschenlampe auf den Display und Sie werden wahrscheinlich die Lage des IR-Sensors erkennen können.

 

 


How do the ebode IR Link B and IR Link P work?
The ebode IR Link B Receiver, placed on a shelf or cabinet, receives IR signals from your remote controls. It then amplifies the remote control signal and passes it to the attached Emitters. The small Emitters each contain an IR transmitting LED and blink visibly when remote commands are passed. They allow control of IR remote controlled audio/video components (such as your A/V Receiver, DVR, Satellite Box, Cable Tuner, etc.) and are attached to the IR sensor "window" on such components by a self adhesive film. When a handheld remote control is operated and aimed at the ebode IR Link B, the IR commands will be passed to the controlled equipment.

How does the ebode IR Link C work?
The ebode IR Link C system uses the coaxial cable that carries the TV RF signal from the source equipment in the main room to the remote room, to send the IR control signals back to the source equipment. The coaxial cable may be up to 300m in length. If you already have a coaxial cable connecting your video ebode IR LINK C equipment with a remote room, your current hook-up should be similar to figure 1. If it isn't, run a single length of RG59 or preferably RG6 cable from the Main Room to the Remote Room.

NOTE: If RF amplifier(s), splitters or junctions are used anywhere in the line of the coaxial cable between the 'CPL' Coupler and the 'INJ' Injector, you must verify if those are passive devices in order to be sure that the IR commands pass through the amplifier(s) and splitters.

How does the ebode IR Link Pro work?
The ebode IR Link Pro is intended for use in IR control systems where the IRHUB2 Connecting Block is within reach of the 2-meter cable of the Receiver, e.g. when installing the IR Link Pro in a cabinet where the controlled components are behind closed doors. The IRLPRO Receiver can be located on top of the cabinet, within line of sight of your remote control.

How does the ebode IR Link Pro Flush work?
The ebode IR Link Pro Flush is intended for use in IR control systems where the IRHUB4 Connecting Hub is within reach of the 2-meter cable of the Receiver, e.g. when installing the IR Link Pro Flush in a cabinet where the controlled components are behind closed doors. The Flush Receiver can be mounted into the cabinet (see step 3 in chapter 5 of the manual), but always needs to be within line of sight of your hand held remotes.

How does the ebode IR Link Pro Mini work?
The ebode IR Link Pro Mini is intended for use in IR control systems where the IRHUB4 Connecting Hub is within reach of the 3-meter cable of the Receiver, e.g. when installing the IR Link Pro Mini in a cabinet where the controlled components are behind closed doors. The Mini Receiver can be positioned outside of the cabinet, for instance close to or attached to your flat panel TV, but always within line of sight of your hand held remotes

How do I avoid and solve possible problems with interfering signals with the IR Link products?
Although the ebode IR Link products are equipped with proprietary eIR2xTM (pronounced Irex) Technology, which guarantees a high level of immunity of InfraRed noise of direct sunlight, CFL lighting and Flat Panel TV's (including Plasma, LCD and LED), in rare cases, the IR Receiver may have to be moved to a different location if the unit is picking up unexpected interference. This interference may, in severe cases, prevent the system from working.
You can identify interference when the InfraRed Emitters are lit or blinking, even when you're not using a remote control at the time. After repositioning, check to see if the ebode IR Link product operates the satellite Receiver or other components. If the ebode IR Link still does not work, reposition the IRED Emitter(s). The other common problem is that the IRED Emitter is not located directly over the component's InfraRed receiving "window". Consult the owner's manual of the unit or the manufacturer for the exact location of the InfraRed "window".

 

2.4 GHz Video Senders

What should I do if there is no or poor transmission quality with my video sender?
1. Check that it Is the same transmission channel (A to D) set on the Video Transmitter and on the Video Receiver.
2. Is the transmission distance too great? Reduce the distance between the Video Transmitter and the Video Receiver. The range is up to 100 metres line-of-sight in 'open air'. Please note that in your home this distance will be reduced due to many factors, such as wall, furniture and ceilings (especially when metal is present).
3. Check the cables: Have you used the right cables?
4. Reflections of the signal can sometimes affect the transmission quality. Move the Video Transmitter or Receiver away just a few inches. This can solve the problem.

I don't receive the audio and video on my TV using the SL18 Scart Link, what can I do?
1. Have you selected the SCART socket on your TV corresponding to the receiver?
2. Have you set up the receiver and the transmitter on the same channel?
3. Check that the transmitter and the receiver have not been installed in reverse order (transmitter should be connected to the source and the receiver to the screen).
4. Did you make sure that your receiver and your transmitter are switched on?
5. Are the AC/DC adaptors correctly connected?
6. Are the sources (DVD player, SAT receiver,...) turned on?

I do receive the audio and video on my TV using the SL18 Scart Link, but the signal is scrambled, what should I do?
1. Try if another channel is working.
2. Move the receiver and transmitters locations around a little to see if this solves the problem.

I cannot control the Audio/Video source while using the SL18 Scart Link.
1. Use new (full) non-rechargeable batteries for your IR receiver. Try to use good quality brand batteries.
2. Make sure that the infrared LED of the Audio/Video source is located in front of its infrared receiver. Move the LED in order to find the most appropriate spot.

The quality of the picture and/or the sound on my second TV is poor while using the VL42 Video Link:
- Try the other available channels (A, B, C or D) on both the transmitter and the receiver
- Point the 2.4 GHz antennas in the same direction and move them around to see if the problem persists.

There is no picture on the TV while using the VL42 Video Link:
- Are the transmitter and the receiver connected to the mains, and are they switched on?
- Did you select the same channel for the transmitter and the receiver?
- Is the receiving TV on the correct A/V channel?

I cannot change the channel easily while using the VL42 Video Link:
- Change the LED position in front of the A/V sources
- Raise the small black side antenna to an upright position. This often helps.

There is no picture and sound on the TV while using the VL88 Video Link :
• Have you selected the correct A/V input on your TV?
• Have you set up the receiver and the transmitter on the same channel?
• Did you make sure that your receiver and your transmitter are switched on?
• Did you connect the AC/DC adaptors corresponding to the receiver and the transmitter, and are they correctly connected?
• Are the sources (DVD player, SAT receiver etc) turned on?

The quality of the picture and/or the sound on my second TV is poor while using the VL88 Video Link:
• Realign the transmitter and receiver aerials
• Change the positions of the transmitter and the receiver slightly
• Interference can be caused by several factors, such as radio waves from other devices.
• Choose a different channel
• Walls and ceilings can reduce the signal range

The remote control does not respond while using the VL88 Video Link:
• Point the remote control directly towards the receiver.
• Have you aligned your infrared diodes correctly? The infrared transmitter's diodes should be approx. 1 cm away from the infrared receiver of the audio/video source

 

5.8 GHz Video Senders

I do not signal having a signal after connecting the VL58 Video Link.
• Check that the units are connected to the mains power and that the power-switch is in the ON position.
• Check that both units are in the 'ON' position.
• Check if the receiving TV is on the correct A/V channel. Raise the small silver side antenna to an upright position.


The signal I receive with the VL58 Video Link is poor. What should I do?
• Try another channel (A, B, C or D; the channel settings has to match on both units).
• Move the transmitter and/or receiver from the immediate vicinity of the connected A/V devices. These may affect the range.
• Perhaps you are (almost) out of range. Moving the position of the transmitter and/ or receiver a few centimetres may rectify the problem.

The images and sound are perfect, but the infra-red return signal does not work of the VL58 Video Link.
Please check the following:
• Depending on the local situation the 5.8GHz A/V signal can reach further than the 433MHz signal of the IR receiver. Try again with shorter distances.
• Has the IR emitter been properly connected to the transmitter?
• Has the IR emitter been properly fixed on the IR window of your A/V device?

I do receive images but no sound with the VL58 Video Link.
• The VIDEOLINK can send analogue stereo signals. Multi channel digital sound such as Dolby Digital or DTS cannot be transmitted.
• Perhaps you have connected an S-VIDEO (Mini-DIN) signal to the transmitter directly with an SVIDEO cable. This is not possible. You need to use the cables included and connect them to the SCART or RCA output of your A/V device.

Does the VL58 Video Link cause a conflict with my wireless network (WLAN) ?
No, WiFi makes use of the 2.4Ghz frequency band. The Video Link makes use of the 5.8GHz frequency band. In cases where a 2.4GHz video transmitter experiences distortion from a WiFi network, for example, then the ebode Video Link can be the right solution.

Can I combine multiple receivers of the VL58 Video Link?
Yes. However, the signal will be the same on all receivers.

Can I combine multiple transmitters of the VL58 Video Link?
You can use a maximum of 4 transmitters with one or more receiver. You can use 4 different channels. The infrared return channel cannot be set separately and will work with the entire system. Transmitters and receivers of VIDEOLINK are not compatible with transmitters and receivers that operate on a 2.4GHz frequency band.

 

433 MHz Drahtlose IR Extender

What should I do if the PowerMid is not operating properly?
We assume that the transmitter and receiver will most likely be in different rooms (up to 30 meters away). Please note that the range depends on:
1. The number of floors and walls the signal has to travel through, and the material these walls and floors are made of.
2. Other 433MHz sources (e.g. wireless head phones, wireless speakers) can affect the range. The best range will be achieved when these sources are switched off while using the PowerMid. Mobile phones will not affect the PowerMid.
3. Some satellite receivers require more careful positioning of the PowerMid system. If any difficulty is encountered, try to move the PowerMid (Receiver) a little in various positions until it operates correctly.

I can't operate the A/V equipment via the PM18 PowerMid MINI.
Consider the following steps:
1. Use strictly new (full) non-rechargeable alkaline AAA type batteries for your IR receiver.
2. Check if the light of the IR receiver lights up when you use the remote control.
3. Is your IR transmitter within the range of your A/V equipment? Shifting the IR receiver or the IR transmitter often solves the problem. Even 30 cm to the left or to the right can make a big difference.
4. Change the position of the antenna wire. Experiment with it for best results.
5. The IR Receiver does not work together with some A/V devices and models which use a higher IR frequency like Bang & Olufsen (B&O).

I'm having problems operating the A/V equipment in combination with the optional IR Eye:
Check the following steps:
1. Check if the IR LEDs light up when you press a button of the remote control.
2. Check if the IR Eye is correctly connected to the IR transmitter.
3. Make sure that the IR LED is correctly attached to the IR window of your A/V equipment.

Is it possible to use several IR receivers with each other?
Yes, they will all send signals to the IR transmitter.

Is it possible to use several IR transmitters with each other?
Yes, however, the IR transmitters will all transmit the same IR signal, which is received by the IR receiver.

The LED light of my PM10C/PM18 is flashing while I do not send commands. This is rather annoying, how do I solve it?
If the light is flashing when you are not sending commands, the device is probably suffering from interference from your TV. Try moving the transmitter (behind or below the TV), so the interference will decrease.

 

Universele Fernbedienungen

I've lost the code list for my ebode remote control. Where can I find the digital copy?
The code lists of all ebode remotes are on our ebode website. Please check customer service / code lists to find the right one or follow this link.

One of my A/V devices doesn't appear in the model list, so I can't control it with my ebode remote control. What should I do?
Your ebode remote control is equipped with an automatic search feature that will run through the complete embedded library in order to find a matching IR code set for your device. Please consult your instruction manual for the setup procedure.
If you have an ebode remote control that is equipped with learning feature, e.g. Take 6 RF and Take10, you can manually learn the commands from your original remote control.
If you still can't find a matching code set to control your device, please inform us of the Type, the Brand and Model number of your device. Also include the model and chip code of your ebode remote control in your email. We will then try to find you an alternative solution.

You can send an e-mail via the contact form on our website that says i.e.:
AV RECEIVER, PIONEER, VSX-510D
TAKE10, 09E22, BB027

Note: the chip set number can be found in the battery compartment of your ebode remote control and is a 5 digit code on a black label.

Will the ebode remote controls which features RF control (the TAKE10 and TAKE6 IR+RF for example), be able to control my existing RF controlled home automation devices?
The TAKE 10 and TAKE 6 RF remotes do feature a proprietary RF circuit that enables you to extend InfraRed commands via RF to an ebode base station like RE10C. They can also control ebode RF Home Automation Modules and/or standard X10 RF Modules.

Your TAKE 10 and TAKE 6 RF Remote will NOT support other 433MHz RF controlled systems like HomeEasy, Klik-aan-Klik-uit, Chacon, your garage door opener, etc. Although these remotes feature learning capabilities, this relates only to InfraRed signals. At this point, 'teaching' RF signals to a remote is not possible.

Can I customize a favourite button on my TAKE10 for a TV Channel that is not listed in the icon library?
Your TAKE 10 Remote is equipped with an extensive Icon library that features most of the TV channels available in Europe, our primary market. Although the TAKE 10 is updated regularly, it is possible that broadcasting stations change their logo, or a new channel is introduced while you already own the remote. In that case your TAKE 10 icon library unfortunately can't be updated. You do however have another option: use the 'manual label' function. A 'FAV'(favourite) button can consist of a generic icon plus a 4-digit label. In this way you can identify your favourite channel properly.

The TAKE 6 remote doesn't work or loses the codes that I entered earlier.
1. Confirm with your original remote that the equipment works correctly.
2. Make sure that you have pressed the corresponding mode key of the equipment or device that you want to control.
3. Check that the batteries have the correct polarity position.
4. The remote requires 2 (new) CR2032 batteries.
5. If the LED is permanently lit, this is an indication that it is necessary to replace the batteries.
6. If the listed code does not work, try the AUTOSEARCH method or enter the next code of that brand, as many brands code sets are similar.
7. Set the remote back to factory default.

How do I set my remote back to factory default?
1. Press and hold S (set-up) until the LED indicator (2) lights steadily. Release S.
2. Press and hold S until the LED indicator (2) lights steadily. Release S.
3. Press and release the 0 key once.
4. Press and release the S key.
5. The LED turns off after few seconds.

The favourites I set up on the TAKE 10 remote do not operate my A/V device(s).
Make sure you have selected the correct device (TV, Cable, Satellite, etc.) when you set up each favourite. See section 7 'Add/Edit Favourites' in the TAKE 10 manual to change the device type for your favourites.

The buttons on the TAKE 10 remote do not operate my A/V device(s).
1. Make sure the remote is set to the correct Mode by pressing the MODE Key followed by the appropriate Side Key for the device mode you want to control.
2. Program the remote with a different code for you device.
3. If the Remote does not contain the code for your device, try learning the codes you need from your old remote.
4. Replace the batteries.

The TAKE 10 remote does not operate some features of my A/V device(s).
1. Program the remote with a new code ****************
2. The remote may not be able to operate all features of your product or the key names may be different. If this is the case try learning codes from your old remote.

I am having problems with learning IR functions to my remote.
When learning IR codes into your remote, always test the IR codes during the learning process. In this way you will know that they are working, and you will not need to go back and possibly have to learn all the codes over again.
Please try the following 'tips' if the learned IR code fails to work:
1. Make sure the original remote you are learning the code from has a fresh set of batteries. (Preferably high quality ones such as Duracell or Energizer.)
2. Increase/decrease the distance between the two remotes when learning. Try for example to double the distance between the remotes - up to 1 meter if possible.
3. For 'normal' short burst codes, try to 'tap' the button instead of press and holding it.
4. For 'Continuous' codes, try the 'flicker' technique – rapidly tap the button while learning. (Approximately 7x per second or faster.)
5. Try the 'Swoop' method, Start form 2' away and then 'swoop' the remote towards the learning remote.
6. Try the 'Flasher' method. Hold an opaque object in front of the remote and remove it then quickly replace it.
7. Try learning the codes to another learning remote first, and then from that remote to the required one.

My TV turns on when I press a favourite key of the TAKE10 remote
Some types of TV, e.g. Philips flat panel TV's, switch on and the go to the selected channel when you press a channel number when the TV is off. Therefore pressing a favourite button would have the same result.

 

end faq

Home Security

For most problems you might encounter with IP Cameras, please check your network connections first. Carefully check the working status revealed by the indicators on the network server, hub, exchange and/or network card. If this does not solve the issue, please check if your question is among below FAQ.

IP Camera

Die ebode IPV58 und IPV68 Kamera haben einen sogenannten IR-Cut. Was bedeutet das?
Die ebode IP-Kameras hat einen IR-Cut. Dies ist eine zusätzliche Funktion um tagsüber infrarot Licht „raus zu filtern“, so dass keine Farbverfälschungen entstehen (wie es in Kameras ohne IR passiert). Dank der IR-Cut, werden die Farben während des Tages nicht durch infrarotes Licht beeinflusst. Zusätzlich ist es nachts möglich um Nachtsicht mit Infrarot-Licht zu gebrauchen. Die Kameras aktivieren automatisch die Infrarot-LEDs für die Nachtsicht und steuern auch den IR-Cut Filter an, so dass dieser in der richtigen Position steht.

I am recording the images from the IPV58 camera to a NAS device. When I shut down the computer (where the ebode software is installed) the IPV58 stops recording. How do I solve this?
Most NAS devices have the capability to run a Camera Surveillance Server program. Refer to the manual of your NAS device to check if your NAS supports this feature.
If your NAS supports this feature you need to tell the NAS (server) at what address the IP Camera is located and what the command is to receive a video stream from the camera.
To view true your browser or add the video stream to the NAS Surveillance Server use the following command when prompted: http://192.168.1.202:202/videostream.cgi?user=admin&pwd=&resoultion=32

Just go to Internet Explorer, change the IP above to your IP address and Port number and if the Username is not admin change it to the right Username. The software program Debut setup can be used to store recorded film to your system.

 

I have forgotten the administrator username and/or password.
To reset the administrator username and password, press and hold down the RESET BUTTON for 15 seconds. Release the power button and the username and password will be reset back to the factory default administrator username and password.
Default administrator username: admin
Default administrator password: None, i.e., no password

 

I get an error that the subnet doesn’t match. What to do?
If the IP Camera Tool shows error information “Subnet doesn’t match, double click to change!” Please choose Obtain IP from DHCP server. If it still shows this error after obtaining IP from DHCP server, please check local area connection of your computer, change subnet, gateway of the camera. Keep them in the same subnet as your computer.

 

I have troubles with my IP Address configuration.
Check whether IP address of the IP camera server shares the same subnet as your computer: Click My Computer >Control Panel> Network & Dial-up Connections > LAN > Attributes >Internet Protocols (TCP/IP), and check IP Address and Subnet Mask. Make sure they are in the same subnet when configuring the camera’s IP address manually.

 

I cannot access my IP camera via the Internet
Some typical reasons:
1.   ActiveX controller is not installed correctly (For more details please check the manual Figure 2.9 - Figure 3.1).
2.   The port that the camera is using is blocked by your Firewall or Anti-virus software. Please change to another port number and try again.
3.   Port forwarding is not successful (For more details please check the manual Figure 7.4 - Figure 7.9). Double check these settings and make sure they are correct.
4. When an error message appears that ActiveX cannot be installed please act as follows: You can change the browser in "Compability Mode" so the camera is still functioning normally. Make sure you have activated "Compability Mode" before you click "Sign In". You can find "Compatibility Mode" as the second pictogram (looks like a broken paper) from the right in the URL-bar.

 

The IP Camera Tool could not find the camera’s IP
Make sure the camera is connected to its power supply and the power supply is plugged in.
Check if the network cable is not loose.
Make sure DHCP is enabled in your router, don’t enable MAC address filter.
Make sure that firewall or anti-virus software does not block the camera. You can add the camera as a trusted site in your firewall or anti-virus software.

 

UPnP always fails
In our recent software UPnP only contains port forwarding. Sometimes, it might fail to do port forwarding automatically because of firewall or anti-virus software. It also relates to your router’s security settings. So we recommend you do port forwarding manually. You can view your camera via the Internet successfully after you do port forwarding manually in your router. Please check the manual to see how to manually port forward.

 

I could not find the shortcut on my desktop after installing the IP camera tool
If you use Windows 7 or Vista, and you could not find the shortcut on desktop after installing the IP camera tool, please check if the path of the tool port to is correct. For example, was it was pointing to C:\Windows\System32\IPCamera.exe. Please fix this by pointing the shortcut to the correct path C:\Windows\SysWOW64\IPCamera.exe. After this you should be able to use the shortcut without any problems.

 

I cannot change the record path of the camera
When you use Windows 7 or Vista, you may be not able to change the record path due to the security settings of your computer.
1. Please add the camera as a trusted site to solve this issue. The step is: “IE browser→Tool→Internet Proper→Security→Trusted sites→Sites→Add”.
2. You can also run the IE as administrator; input the IP address of the camera manually.

 

I cannot find multi-device settings and record icon
Record and multi-device function are controlled by activeX controller. So if you use Safari, Firefox, or Google chrome, it is not possible to use these functions.

 

My camera cannot connect wirelessly
If your camera could not connect wirelessly after you set the wireless settings and unplugged the network cable: Please check whether your settings are correct. (For more details, please check chapter ‘Wireless LAN settings’ in the manual). If the camera can’t connect wirelessly it is usually because of wrong settings. Double check the SSID, Encryption share key, Channel, should be the same as your wireless router. Share key should not contain special characters, only letters and numbers. Don’t enable MAC address filter.

 

I can’t see other cameras in multi-device configuration by remote access
If you want to view all the cameras in your WAN. Make sure that each camera you add in multi-device settings can be logged-in using DDNS name and port number. Use DDNS domain name to fill in the host checkbox, not camera’s LAN IP. Double check your settings. (For more details, please check chapter ‘Set Multi-Device for WAN’ in the manual).

 

When I remotely log in, I only see a black screen or unusual code
If you could access the login page in a remote place, it indicates that your DDNS settings are correct. But if you could not see live video, but only some undefined characters, it may be internet speed problems, especially if the camera works OK via Wi-Fi.

 

I have connected the camera but there’s no picture
If you are using Internet Explorer browser to connect the camera for the first time, and there is no image displayed, you might need to install ActiveX. You need to change some browser settings to enable ActiveX. (For more details, please check chapter ‘For IE Browser’ in the manual).

 

I have problems with the network bandwidth
The image frame rate is subject to the following factors:
1. Network bandwidth.
2. PC performance, network environment and display preference setting (brightness, theme, etc).
3. The number of visitors (too many visitors will slow down the image frame rate).
4. Choice of switch or hub (use a switch for multiple IP Camera Servers rather than a HUB).

 

How do I register an account from DDNS web
You can enter http://www.dyndns.com and register an account.

 

I get a pop-up ‘Fail to connect to the device’?
This prompt only appears in the case of using multiple cameras. When you set multiple cameras, and the device status light changes to yellow Beschrijving: Beschrijving: 1 please make sure the cameras are connected to power and working correctly.

 

end faq